What a refund address is
A refund address is where a provider can send your deposit back if the swap fails, is cancelled, or cannot be completed for another reason. It is usually requested on the source network, because that is where the original funds sit.
When it can be used
Refunds can appear when a deposit is below the minimum, when an order expires before the deposit is confirmed, when the payout address is invalid, or when a provider cannot complete the trade.
The exact process depends on the provider. Some refunds are automatic; others require support to review the order. A refund address makes that path shorter, but it does not make a refund automatic.
Use an address you control
Use a self-custody wallet address for the same asset and network as the deposit. Do not use an exchange deposit address unless you have confirmed that the exchange will credit a refund sent outside its normal deposit flow.
For a Monero swap, the refund address should be an XMR address. For a Bitcoin swap, it should be a BTC address. A USDT address is not a valid fallback for an XMR deposit.
- Same asset as the deposit.
- Same network as the deposit.
- A wallet you can still access months later.
What it cannot guarantee
A refund address does not make an irreversible payout reversible. If the payout was already sent to a valid address supplied in the order, the provider cannot pull it back.
It also does not protect against sending on the wrong network, sending to a wallet you do not control, or losing access to the refund wallet. It is one safety layer, not a full recovery plan.
If a swap fails, open the order page and contact support with the order id and transaction hash. Do not create a second order for the same deposit.
This guide explains how the interface works. It is not financial, legal or tax advice. Crypto transfers are irreversible; verify the asset, network and address before sending.
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